We will deliver goods ordered by you as soon as possible to the address you give us for delivery, within 28 days of your order except where we contact you to inform you of delays. Where we inform you of delays, you will have the right to cancel your order or accept our revised projections for delivery. We will inform you by email at the point when your goods are dispatched.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 28 days of our notification of dispatch, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 28 days from the date on which we informed you that we had dispatched the goods.
You will be required to sign for goods in most circumstances. You are required to check goods immediately upon receipt to check for signs of delivery damage and, where you believe damage has occurred, you must mark the delivery drivers paperwork to indicate that the goods are damaged or, where the goods are substantially damaged, refuse delivery completely and contact us immediately on 01827 331099. It is very difficult for us to claim against our courier’s insurance if you have signed to accept the goods.